Product Refund & Return Policy
Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery.
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within five business days.
Late or missing refunds
If you haven’t received a refund yet, please check with your bank or credit card company first. The funds may take a few days to post to your account.
If you have checked with your bank or credit card company and you still have not received your refund, please contact us at 1692beforeandafter@gmail.com
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at 1692beforeandafter@gmail.com
Shipping Returns
To return your product please contact us at 1692beforeandafter@gmail.com to start a return request. Requests must be received within 15 days of your purchase.
You will be responsible for return shipping costs. Shipping costs are non-refundable.
We are not responsible for returns that are lost in the mail. To avoid lost packages, please request a tracking number when you ship your return.
Need More Help?
Contact us at 1692beforeandafter@gmail.com for questions related to product refunds and returns.
